Hats · IT
AI agent for IT teams
Give your IT team an AI agent that knows your runbooks, your asset inventory and your access policy.
The IT Hat triages incidents, handles access requests and guides users, so the helpdesk clears tickets faster and stays compliant.
Hey skilder, grant Marie access to the finance shared drive
IT Hat loaded
Access requests
Marie is in Finance with manager approval on file. Provision read/write via Okta?
Yes, provision it
A user can’t connect to the VPN
Troubleshooting guide
From the runbook: check the MFA token, flush DNS, reinstall the profile. Sending the steps and opening a ticket.
Inside the IT Hat
A Hat bundles everything the agent needs to do a role, its mission, your rules, the skills it can run, and the tools it connects to. Building blocks you assemble.
Role description
I triage IT tickets, handle access requests and guide users through fixes, using your runbooks, your asset inventory and your access policy.
Instructions
"When running the Access requests skill: verify identity and manager approval before any change, follow the runbook, and escalate P1 incidents immediately."
Skills
Hover a skill to see what it does.- Incident triage Classifies and prioritizes IT tickets and routes them to the right team.
- Access requests Handles provisioning and deprovisioning against your access policy.
- Troubleshooting guide Walks a user through fixes from your IT runbooks.
- Knowledge article drafting Drafts an internal KB article from a resolved incident.
- Asset lookup Finds device, license and assignment info from your asset inventory.
Connectors
- ServiceNow
- Jira Service Management
- Okta
- Microsoft Intune
- Slack
How it works
Live in minutes. Three simple steps.
- 1
Pick a Hat
Start from a Hat and shape it to your playbook, prices, rules, tone. No code, minutes not weeks.
- 2
Plug in your tools
Connect Salesforce, HubSpot and the rest, so the agent works on your real data, not generic answers.
- 3
Run it from your AI
Your team wears the Hat inside Claude, ChatGPT or Copilot, governed and audited, no new tool to learn.
Frequently asked questions
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Does it follow our access and security policy?
Yes. The IT Hat verifies identity and approvals and applies your access rules as explicit instructions, every change is policy-compliant and logged.
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Which ITSM tools does it connect to?
It connects to ServiceNow, Jira Service Management, Okta and Microsoft Intune, so it reads tickets and acts on real systems.
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Can the team use it from existing tools?
Yes. The IT Hat is LLM-agnostic: it runs in Claude, ChatGPT, Microsoft Copilot or any AI assistant, no new ITSM to migrate to.
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Is access and audit data protected?
Yes. skilder enforces workspace isolation and full audit logging of every run; your data stays in your tenant and is never used to train public models.
From scattered prompts to governed, shared roles.
Try skilder (no credit card), or scope your use case with our founders.
