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Norvane Logistics / Agent roles / Engineering / Incident response

Incident response

Agent role · v4 Enabled

OverviewSkills · 4MCP tools · 7Apps · 3ActivityVersions

Times used · 7d

104

People supported

Refused by guardrails

Skills

Incident triage 41 uses · 7d
Status update 28 uses · 7d
Deploy history 17 uses · 7d
Postmortem draft 6 uses · 7d

Recent activity

learn · Incident response Lena B.
search_issues Incident triage Lena B.
list_commits Incident triage Lena B.
create_pull_request Incident triage Lena B.
merge_pull_request Refused · guardrail

Claude

Bookings fail since 14:00. Find the cause, and roll back if it is the last deploy.

Using skilder · Incident response

The errors start with commit a41f9c2, deployed at 13:58. I opened revert PR #2184. Merging to main needs a person: it is waiting for your approval.

Terminal · claude

● skilder · Incident response

└ search_issues

└ list_commits

└ create_pull_request

✕ merge_pull_request refused by a guardrail

Guardrail · Merges to main need a person

merge_pull_request was refused and sent to Lena B. for approval.

Blocking

ChatGPT

What changed in booking-api today?

Using skilder · Incident response

Sample data · Norvane Logistics is fictitious

Customers and partners

Architecture

Today, every AI interface has its own copy.

The same skills, MCP tools and apps, set up again for each interface, each with its own versions, rights, guardrails and activity.

Architecture

One layer between your AI interfaces and your systems.

The AI interface brings the model and the chat. Your systems hold the data. skilder sits in between: the capabilities your agents call, and the controls around them.

AI interfacesbring the model and the chat

Claude ChatGPT Copilot Gemini Grok Muse Cursor Claude Code MCP-compatible client

MCP · OAuth

AI capabilities agent plugins, operated by skilder

Skills MCP tools Apps

Versions Rights Guardrails Activity

MCP

Your systemsthe data stays where it is

GitHub Sentry Jira Slack PostgreSQL BigQuery Snowflake Salesforce and more

Capabilities

The building blocks you already use.

skilder works with the standards: Agent Skills, the Model Context Protocol and MCP Apps. Nothing proprietary to learn.

Skills, in the Agent Skills format

A skill is a folder: SKILL.md holds the method, scripts do the exact work and run on the skilder runtime, not on laptops. skilder stores, reviews and publishes them for the whole team.

SKILL.md, scripts and references
Scripts run on the skilder runtime
Loaded on demand

Skills › Incident triage

Incident triage

DraftPublished · v3

--- name: incident-triage description: Find what broke a service and propose the smallest safe fix. --- ## Method 1. Pull the Sentry issues for the service since the alert. 2. Run scripts/correlate_deploys.py to match them with recent commits. 3. If one commit explains it, open a revert PR and ask to merge it. ## Result Cause, evidence and the revert PR. A person approves the merge.

Agent plugins

Package your capabilities as agent plugins.

A plugin is a job your agent takes on: the skills, MCP tools and apps it needs, who may use it and the limits it runs under. It lives in your workspace, versioned and traced, never copied onto a machine.

Agent roles › Incident response

Incident response Agent role · Engineering · owner Lena B. Draft · v4 Published · v4

Skills · 4

Incident triage
Status update
Deploy history
Postmortem draft

MCP tools · 7

search_issues
get_issue_details
list_commits
create_pull_request
merge_pull_request
+ 2 from GitHub and Slack

Apps · 3

Incidents
Deploy timeline
On-call schedule

Access

Engineering · can use
Tom R. · can edit

Guardrails · 2

Merges to main need a person
Posts only in #incidents

Served at

app.skilder.ai/mcp

Loaded on demand by any MCP client

Vendor neutral

Serve your plugins to any agent.

Add skilder once and your agents can take on every capability of your workspace, under its permissions and guardrails. Always at its latest published version, with no update to push.

Connect skilder

Or connect the MCP server

https://app.skilder.ai/mcp

Operate

Run your plugins like production software.

Every plugin has an owner, a version, rights, limits and a trace. Here is what you get to operate.

Activity

Every call, attributed per user, with its plugin, skill, tool and result. Exportable for your audit.

Activity › Call log

Plugin: Incident responseLast 7 days Export

TimeToolSkillCalled byDuration

14:21:02 learn · Incident response Lena B. · Claude 38 ms

14:21:03 search_issues Incident triage Lena B. · Claude 312 ms

14:21:04 get_issue_details Incident triage Lena B. · Claude 188 ms

14:21:05 list_commits Incident triage Lena B. · Claude 241 ms

14:21:07 create_pull_request Incident triage Lena B. · Claude 907 ms

14:21:08 merge_pull_request Refused · guardrail Incident triage Lena B. · Claude 4 ms

14:24:40 slack_post_message Status update Marc D. · ChatGPT 133 ms

14:31:12 list_commits Deploy history Ana P. · Cursor 226 ms

Export as CSV

Export as JSON

8 calls · attributed per user

Versions

Edit in draft, publish a new version when it is ready.

Rights

Who can use a plugin, who can edit it.

Guardrails

Rules that check a tool call before it runs. Observe first, then block.

Insights

Skills nobody uses, tools that fail, edits waiting to be published.

Dependencies

See which plugins and skills stop working if a connector goes down.

Deployment

Choose your level of isolation.

The same product in every setup: plugins, guardrails, activity and audit log. Only the isolation changes, to match your security requirements.

Hosted by skilder in Switzerland (Infomaniak) or the EU. Start in minutes, nothing to install.

Built for IT and security teams.

Enterprise SSO
Access control per plugin (RBAC)
Workspace isolation
OAuth for every agent
Zero retention at model providers
Hosted in Switzerland (Infomaniak) and the EU
On-premise on request
Exportable audit log

See the Trust page →

Start with your first AI capability.

Free to start. Bring a skill and an MCP server, package them, and connect the agent your team already uses.